Privacy Policy

01What we collect

Depending on how you use SmartOmbor, we process the following:

• Account details — your name, phone number (verified with an SMS code) and, if you sign in through Telegram, your Telegram ID, name, username and the phone number you share.
• Business records — products, stock levels, prices, sales, deliveries, and the customers, suppliers and debts you enter. You are responsible for having the right to record your customers' details.
• Content you send for AI processing — voice messages, photos of handwritten sheets, Excel files and text queries.
• Payment details — subscriptions are processed by Payme; we receive a payment confirmation but never see or store your full card number.
• Technical data — device model, OS and app version, interface language, push notification token, IP address and service logs.

02How we use it

• Running the service: turning voice, photos and text into records, and syncing between the bot, the app and the dashboard.
• Notifications you expect: low stock, debts, team activity.
• Subscriptions and billing.
• Support — answering your requests.
• Security and abuse prevention.
• Improving the product — using aggregated, non-identifying statistics only.

We do not sell your data and we do not use it for third-party advertising.

03AI processing

The “magic” features — voice commands, photo reading, Excel import and business Q&A — run on Google's Gemini models. Content you send for these features (audio, images, files, text) is transmitted to Google and processed under the Gemini API terms; it may be temporarily processed on servers outside Uzbekistan. We use the output only to create your records and answer your questions.

04Who else sees your data

We share data only with the processors the service cannot run without:

• Google (Gemini API) — AI processing of voice, photos, files and queries.
• Telegram — the bot platform and sign-in.
• Apple — App Store distribution and push notifications.
• Payme — subscription payments.
• Cloud hosting — our servers and database.

We may disclose data to competent authorities where the law of the Republic of Uzbekistan requires it.

05Storage and security

Data is stored in our cloud database. Every shop (workspace) lives in its own isolated space — members of one shop can never see another shop's data. All traffic is encrypted in transit (HTTPS), and access inside a team follows the roles you assign (owner, seller, observer). We comply with the Law of the Republic of Uzbekistan “On Personal Data” (ZRU-547).

06Retention and deletion

We keep your data while your account is active — that is your warehouse ledger. If you delete your account or send us a request, we delete your personal data and business records within 30 days; they leave our backups within 90 days. We may keep payment records longer where accounting law requires it.

07Your rights

• Request and view a copy of your data.
• Correct inaccurate data.
• Export your records to Excel or PDF.
• Ask us to delete your account and data entirely.
• Withdraw consent at any time.

To exercise any of these, reach us via the contacts below — we answer quickly.

08Children

SmartOmbor is a business tool. It is not directed at children under 16, and we do not knowingly collect their data.

09Changes to this policy

If this policy changes, we will publish the new version on this page and update the date at the top. We will announce material changes in the bot or the app.